National Occupational Classification (NOC) 2016 Version 1.2

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National Occupational Classification (NOC) 2016 Version 1.2
Introduction
Hierarchical structure

6 - Sales and service occupations

This category contains retail and wholesale sales occupations and customer and personal service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

Sales and service occupations can be linked, for the most part, to formal post-secondary or occupation-specific training programs. Others are characterized by periods of formal on-the-job training. Apprenticeship training is available for some specialized service occupations. Progression from sales and service occupations to positions of increased responsibility, or supervision, usually requires occupational experience and may require completion of related training programs.

63 - Service supervisors and specialized service occupations

This major group comprises supervisory occupations in services, and service occupations requiring post-secondary or job specific training courses, or apprenticeship training. It includes service supervisors, chefs, cooks, butchers, bakers and specialized occupations in personal and customer services.

631 - Service supervisors

This minor group includes executive housekeepers and supervisors in food service, accommodation, travel, tourism, customer and information services, and cleaning and other services. They are employed by hospitals and other health care establishments; cafeterias, catering companies and other food service establishments; banks, trust companies, credit unions and similar financial institutions; retail establishments, contact centres and insurance, telephone and utility companies; schools and other educational institutions; hotels, motels, commercial and industrial establishments and home, office and specialized cleaning companies; and other service establishments throughout the public and private sectors.

6311 - Food service supervisors

Food service supervisors supervise, direct and co-ordinate the activities of workers who prepare, portion and serve food. They are employed by hospitals and other health care establishments and by cafeterias, catering companies and other food service establishments.

  • Illustrative example(s)

    • cafeteria supervisor
    • canteen supervisor
    • catering supervisor
    • food service supervisor

    All examples

  • Exclusion(s)

    • Banquet captains (See 6513 Food and beverage servers)
    • Maîtres d'hôtel and hosts/hostesses (See 6511 Maîtres d'hôtel and hosts/hostesses)
    • Mobile canteen service supervisor (See 7305 Supervisors, motor transport and other ground transit operators)
    • Restaurant and food service managers (See 0631 Restaurant and food service managers)

  • Main duties

    Food service supervisors perform some or all of the following duties:

    • Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food
    • Estimate and order ingredients and supplies required for meal preparation
    • Prepare food order summaries for chef according to requests from dieticians, patients in hospitals or other customers
    • Establish work schedules and procedures
    • Maintain records of stock, repairs, sales and wastage
    • Train staff in job duties, and sanitation and safety procedures
    • Supervise and check assembly of regular and special diet trays and delivery of food trolleys to hospital patients
    • Ensure that food and service meet quality control standards
    • May participate in the selection of food service staff and assist in the development of policies, procedures and budgets
    • May plan cafeteria menus and determine related food and labour costs.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of a community college program in food service administration, hotel and restaurant management or related discipline
      or
      Several years of experience in food preparation or service are required.
6312 - Executive housekeepers

Executive housekeepers direct and control the operations of housekeeping departments within hotels, hospitals and other establishments.

  • Illustrative example(s)

    • assistant executive housekeeper
    • executive housekeeper
    • hospital executive housekeeper
    • hotel executive housekeeper
    • housekeeping director
    • housekeeping manager

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 0632 Accommodation service managers)
    • Facility operation and maintenance managers (See 0714 Facility operation and maintenance managers)
    • Housekeeping supervisors (See 6315 Cleaning supervisors)

  • Main duties

    Executive housekeepers perform some or all of the following duties:

    • Manage the operations of the housekeeping department
    • Plan and co-ordinate the activities of housekeeping supervisors and their crews
    • Conduct inspections to ensure that departmental standards and health and safety regulations are being met
    • Select and purchase equipment and supplies, and maintain inventory
    • Arrange for maintenance and repair of equipment and machinery
    • Hire, train and supervise housekeeping staff
    • Maintain financial records and prepare budgets, payroll and employee schedules.

  • Employment requirements

    • Completion of secondary school is usually required.
    • A university degree or college diploma in hospital management, hotel management or business administration is usually required.
    • Extensive experience as a cleaning supervisor may substitute for formal education requirements.
6313 - Accommodation, travel, tourism and related services supervisors

Supervisors in this unit group supervise and co-ordinate the activities of hotel accommodation service clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

  • Illustrative example(s)

    • casino dealer supervisor
    • hotel clerk supervisor
    • reservations supervisor
    • tour guide supervisor
    • travel clerk supervisor

    All examples

  • Exclusion(s)

    • Accommodation service managers (See 0632 Accommodation service managers)
    • Food service supervisors (See 6311 Food service supervisors)

  • Main duties

    Accommodation, travel, tourism and related services supervisors perform some or all of the following duties:

    • Co-ordinate, assign and review the work of hotel, motel and other accommodation services clerks, casino workers, reservation clerks and other travel and accommodations workers not elsewhere classified
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Hire and train staff in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college courses related to the area supervised may be required.
    • Experience in the occupation supervised is usually required.
    • Casino gaming licences are usually required for all casino employees.

  • Additional information

    • Progression to managerial positions is possible with additional training or experience.
6314 - Customer and information services supervisors

Supervisors in this unit group supervise and co-ordinate the activities of workers in the following unit groups: Customer Service Representatives - Financial Institutions (6551) and Other Customer and Information Services Representatives (6552). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

  • Illustrative example(s)

    • call centre agent supervisor
    • contact centre supervisor
    • current accounts supervisor
    • customer service representatives supervisor - financial services
    • information clerks supervisor

    All examples

  • Exclusion(s)

    • Banking, credit and other investment managers (See 0122 Banking, credit and other investment managers)
    • Other business services managers (See 0125 Other business services managers)
    • Retail and wholesale trade managers (See 0621 Retail and wholesale trade managers)
    • Retail sales supervisors (See 6211 Retail sales supervisors)
    • Supervisors of airline and railway customer service agents (See 6313 Accommodation, travel, tourism and related services supervisors)
    • Supervisors, finance and insurance office workers (See 1212 Supervisors, finance and insurance office workers)

  • Main duties

    Supervisors in this unit group perform some or all of the following duties:

    • Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
    • Examine and verify accuracy of work and authorize routine deposits and withdrawals
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Identify training needs and train workers in job duties and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Experience in the occupation supervised is required.
    • Completion of college or industry courses related to financial or customer services may be required.
6315 - Cleaning supervisors

Cleaning supervisors supervise and co-ordinate the activities of workers in the following unit groups: Light Duty Cleaners (6731), Specialized Cleaners (6732), and Janitors, Caretakers and Building Superintendents (6733). Cleaning supervisors are employed by hospitals and other health care institutions, hotels, motels, schools and other educational institutions, commercial and industrial establishments, home and office cleaning establishments and by various specialized cleaning companies.

  • Illustrative example(s)

    • building cleaning supervisor
    • carpet cleaning supervisor
    • cleaning supervisor
    • head custodian
    • housekeeping supervisor
    • window washing supervisor

    All examples

  • Exclusion(s)

    • Building maintenance supervisors (See 7205 Contractors and supervisors, other construction trades, installers, repairers and servicers)
    • Executive housekeepers (See 6312 Executive housekeepers)
    • Specialized cleaners (See 6732 Specialized cleaners)

  • Main duties

    Cleaning supervisors perform some or all of the following duties:

    • Supervise and co-ordinate the work of light duty, industrial or specialized cleaners and janitors
    • Inspect sites or facilities to ensure established safety and cleanliness standards are met
    • Recommend or arrange for additional services required such as painting, repair work, renovations or replacement of furnishings and equipment
    • Hire and train cleaning staff
    • Prepare work schedule and co-ordinate activities with those of other departments
    • Prepare budget, estimate costs and keep financial records
    • Receive payment for specialized cleaning jobs
    • May perform certain cleaning duties.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Previous experience in a particular area of cleaning is usually required.
    • Previous supervisory experience may be required.
6316 - Other services supervisors

Supervisors in this unit group supervise and co-ordinate the activities of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, sports and recreation club workers, commissionaires, security guards and other service workers not elsewhere classified. They are employed by service establishments throughout the public and private sectors.

  • Illustrative example(s)

    • campground supervisor
    • clubhouse attendants supervisor
    • commissionaire supervisor
    • dry cleaning production supervisor
    • dry cleaning supervisor
    • foreman/woman - laundry and dry cleaning
    • laundry supervisor
    • parking lot supervisor
    • security guard supervisor
    • ski lift attendant supervisor
    • theatre attendant supervisor
    • ticket taker supervisor

    All examples

  • Exclusion(s)

    • Cleaning supervisors (See 6315 Cleaning supervisors)
    • Executive housekeepers (See 6312 Executive housekeepers)
    • Managers in customer and personal services, n.e.c. (See 0651 Managers in customer and personal services, n.e.c.)
    • Retail sales supervisors (See 6211 Retail sales supervisors)

  • Main duties

    Supervisors in this unit group perform some or all of the following duties:

    • Co-ordinate, assign and review the work of dry cleaning, laundry, ironing, pressing and finishing workers, theatre ushers and attendants, sports and recreation club workers, commissionaires, security guards and other service workers not elsewhere classified
    • Establish work schedules and procedures and co-ordinate activities with other work units or departments
    • Resolve work-related problems and prepare and submit progress and other reports
    • Hire and train staff in job duties, safety procedures and company policies
    • Requisition supplies and materials
    • Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
    • Monitor quality and production levels
    • May perform the same duties as workers supervised.

  • Employment requirements

    • Completion of secondary school is usually required.
    • Completion of college courses related to the area supervised may be required.
    • Experience in the occupation supervised is usually required.
    • Certification or licensing may be required for some occupations in this group (i.e., supervisors of commissionaires or security guards).

  • Additional information

    • Progression to managerial positions is possible with additional training or experience.
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