Variant of CIP 2000 - NGS University-level Historical Groupings

• 9 - Other
• 99 - Programs Below University Level and Not-for-credit

52.0411 - Customer Service Support/Call Centre/Teleservice Operation

This instructional program class comprises any program that prepares individuals to assist customers with inquiries and problems in frontline call centres, help desks, teleservice centres, and online. These programs include courses in user interfaces and user behaviour; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

• Example Program Names:

  • Call centre service representative
  • Customer service
  • Customer service by telephone
  • Customer service representative
  • Teleservice
  • Teleservice customer representative

• Exclusion

  • Customer service management(52.0207)
  • Receptionist(52.0406)
  • Salesperson(52.1804)