Variant of CIP 2000 - NGS University-level Historical Groupings

• 1 - Commerce, Management and Public Administration
• 11 - Commerce, Management and Public Administration
• 52.02 - Business Administration, Management and Operations

52.0207 - Customer Service Management

This instructional program class comprises any program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centres/help desks, and customer relations. These programs include courses in customer behaviour; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

• Example Program Names:

  • Call centre administration
  • Call centre management
  • Customer service management

• Exclusion

  • Customer service(52.0411)