National Occupational Classification for Statistics (NOC-S) 2006

• B - Business, Finance and Administrative Occupations
• B5 - Clerical Occupations
• B55 - Library, Correspondence and Related Information Clerks

B553 - Customer Service, Information and Related Clerks

This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

• Example Titles

  • accounts information clerk
  • accounts information service clerk
  • adjustment clerk
  • appraiser, telephone equipment
  • attendant, tourist booth
  • attendant, tourist information office
  • automobile dealerships service representative
  • bill complaints investigator
  • bus information clerk
  • bus schedule information clerk
  • bus service information clerk
  • bus transportation service co-ordinator
  • business office service representative - telecommunications
  • call centre agent - customer service
  • claim clerk, lost or damaged goods
  • claims clerk - customer service
  • clerk, customer service
  • clerk, maintenance service
  • client service clerk
  • compensation agent
  • complaints adjuster
  • complaints clerk - customer service
  • counter enquiries clerk
  • courtesy desk clerk
  • customer information service representative - retail
  • customer relations clerk
  • customer satisfaction representative
  • customer service adviser
  • customer service agent
  • customer service assistant
  • customer service clerk
  • customer service clerk - insurance
  • customer service clerk - retail
  • customer service representative - call centre
  • customer service representative - insurance
  • department store information clerk
  • enquiries clerk
  • exchange clerk
  • express and freight information clerk
  • hospital information clerk
  • hotel information clerk
  • inbound customer service representative
  • information clerk - customer service
  • investigator, bill complaints
  • kiosk information clerk
  • lost claims clerk
  • lost or damaged goods claim clerk
  • lost-and-found clerk
  • lost-and-found desk clerk
  • maintenance service clerk
  • order clerk
  • order desk agent
  • outbound customer service representative
  • price information clerk
  • public relations clerk
  • road transport terminal attendant
  • route supply and return clerk
  • service adviser
  • service advisor - auto repair
  • service consultant - auto repair
  • service representative, business office - telecommunications
  • service writer - auto repair
  • supply and return clerk
  • telephone enquiries clerk
  • telephone equipment appraiser
  • tourist booth attendant
  • tourist information clerk
  • tourist information office attendant
  • tourist information officer

• Exclusion

  • Administrative clerks (See B541 Administrative Clerks)
  • Customer service agents in transportation (See G713 Airline Sales and Service Agents; or G714 Ticket Agents, Cargo Service Representatives and Related Clerks (Except Airline))
  • Receptionists (See B514 Receptionists and Switchboard Operators)
  • Supervisors of customer service, information and related clerks (See B413 Supervisors, Library, Correspondence and Related Information Clerks)
  • Tellers and customer service clerks who work in banks or other financial institutions (See B533 Customer Service Representatives - Financial Services)