Variant of CIP Canada 2016 - Cannabis primary groupings

• 05 - Business, management and public administration
• 52.c - Business, management, marketing and related support services (except cannabis)
• 52.04 - Business operations support and assistant services

52.0411 - Customer service support/call centre/teleservice operation

This instructional program class comprises any program that prepares individuals to assist customers with inquiries and problems in frontline call centres, help desks, teleservice centres, and online. These programs include courses in user interfaces and user behaviour; principles of hardware and software systems operation; customer interaction skills; telephone and e-mailing skills; data entry; and database and Internet searching and retrieval.

• Illustrative example(s)

  • call centre
  • call centre service representative
  • customer service
  • customer service by telephone
  • customer service representative
  • customer service support
  • teleservice
  • teleservice customer representative
  • teleservice operation

  All examples

• Exclusion(s)

  • computer support specialist(11.1006)
  • customer service management(52.0207)
  • receptionist(52.0406)
  • salesperson(52.1804)