Variant of CIP Canada 2016 - Cannabis primary groupings
- 05 - Business, management and public administration
- 52.c - Business, management, marketing and related support services (except cannabis)
- 52.02 - Business administration, management and operations
52.0207 - Customer service management
This instructional program class comprises any program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centres/help desks, and customer relations. These programs include courses in customer behaviour; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.
Illustrative example(s)
- call centre administration
- call centre management
- customer service management
Exclusion(s)
- customer service(52.0411)
- public relations(09.0902)
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