National Occupational Classification for Statistics (NOC-S) 2001

B - Business, Finance and Administrative Occupations

Occupations in this broad occupational category are primarily concerned with providing financial and business services, administrative and regulatory services and clerical support services.

B5 - Clerical Occupations

Occupations in this major group are primarily concerned with performing general office work or specialized clerical tasks such as typesetting, data entry, telephone operating, administrative support, processing information related to personnel activities, preparing routine financial records, recording payroll data, processing financial transactions, processing data in financial and insurance companies, collecting overdue accounts, processing and delivering mail, shipping and receiving, recording production and inventory, dispatching taxis, scheduling transportation crews, issuing and receiving library books, writing routine correspondence, interviewing for surveys and answering enquiries from the public.

B55 - Library, Correspondence and Related Information Clerks

Occupations in this minor group are primarily concerned with clerical tasks in libraries or survey taking units, handling correspondence or materials for publication and providing information to customers.

B551 - Library Clerks

Library clerks issue and receive library materials, sort and shelve books and provide general library information to users. They also perform clerical functions. Library clerks are employed by libraries or other establishments with library services.

• Example Titles

  • art department library clerk
  • book returns clerk - library
  • bookmobile clerk
  • Braille and talking books library clerk
  • branch library clerk
  • circulation clerk
  • circulation clerk - library
  • clerk, library
  • filer, photographs - library
  • films and recordings library clerk
  • interlibrary loan clerk
  • library clerk
  • library filer
  • library page
  • page, library
  • periodicals clerk
  • periodicals clerk - library
  • photograph filer - library
  • recordings library clerk
  • reference clerk
  • reference clerk - library
  • shelving clerk - library
  • technical services clerk - library
  • vault clerk - film library

• Exclusion

  • Librarians are classified in unit group F011 - Librarians
  • Library technicians are classified in unit group F111 - Library and Archive Technicians and Assistants
  • Pages who provide messenger services are classified in unit group B563 - Couriers, Messengers and Door-to-Door Distributors
  • Supervisors of library clerks are classified in unit group B413 - Supervisors, Library, Correspondence and Related Information Clerks

B552 - Correspondence, Publication and Related Clerks

Clerks in this unit group write correspondence, proofread material for accuracy, compile material for publication and perform other related clerical duties. They are employed by newspapers, periodicals, publishing firms and by establishments throughout the private and public sectors.

• Example Titles

  • advertising assistant
  • advertising clerk
  • advertising space measurer
  • business documentalist
  • catalogue compiler
  • circulation clerk, newspaper
  • classified advertising clerk
  • clipping marker
  • compiler
  • composing room proofreader
  • copy holder
  • copy-reader, proofreader
  • correspondence clerk
  • correspondence review clerk
  • directory clerk
  • directory compiler
  • documentalist
  • documentalist, business
  • editing clerk
  • editorial assistant
  • editorial clerk
  • mailing list compiler
  • manuscript proofreader
  • newspaper circulation clerk
  • press clipper
  • press reader
  • proofreader
  • proofreader, manuscripts
  • publication clerk
  • publishing clerk
  • reader
  • translation clerk

• Exclusion

  • Supervisors of correspondence, publication and related clerks are classified in unit group B413 - Supervisors, Library, Correspondence and Related Information Clerks
  • Transcriptionists are classified in unit group B214 - Court Recorders and Medical Transcriptionists

B553 - Customer Service, Information and Related Clerks

This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and by other establishments throughout the private and public sectors.

• Example Titles

  • accounts information clerk
  • accounts information service clerk
  • adjustment clerk
  • appraiser, telephone equipment
  • attendant, tourist booth
  • attendant, tourist information office
  • automobile dealerships service representative
  • bill complaints investigator
  • bus information clerk
  • bus schedule information clerk
  • bus service information clerk
  • bus transportation service co-ordinator
  • business office service representative - telecommunications
  • call centre agent
  • call centre agent - customer service
  • claim clerk, lost or damaged goods
  • claims clerk - customer service
  • clerk, customer service
  • clerk, maintenance service
  • client service clerk
  • compensation agent
  • complaints adjuster
  • complaints clerk - customer service
  • counter enquiries clerk
  • courtesy desk clerk
  • customer information service representative - retail
  • customer relations clerk
  • customer satisfaction representative
  • customer service adviser
  • customer service agent
  • customer service assistant
  • customer service clerk
  • customer service clerk - insurance
  • customer service clerk - retail
  • customer service representative - insurance
  • customer services representative - call centre
  • department store information clerk
  • enquiries clerk
  • exchange clerk
  • express and freight information clerk
  • hospital information clerk
  • hotel information clerk
  • inbound customer service representative
  • information clerk - customer service
  • investigator, bill complaints
  • kiosk information clerk
  • lost claims clerk
  • lost or damaged goods claim clerk
  • lost-and-found clerk
  • lost-and-found desk clerk
  • maintenance service clerk
  • order clerk
  • order desk agent
  • outbound customer service representative
  • price information clerk
  • public relations clerk
  • road transport terminal attendant
  • route supply and return clerk
  • service adviser
  • service representative, business office - telecommunications
  • supply and return clerk
  • telephone enquiries clerk
  • telephone equipment appraiser
  • tourist booth attendant
  • tourist information clerk
  • tourist information office attendant
  • tourist information officer

• Exclusion

  • Administrative clerks are classified in unit group B541 - Administrative Clerks
  • Customer service agents in transportation are classified in unit group G713 - Airline Sales and Service Agents, or unit group G714 - Ticket Agents, Cargo Service Representatives and Related Clerks (Except Airline)
  • Receptionists are classified in unit group B514 - Receptionists and Switchboard Operators
  • Supervisors of customer service, information and related clerks are classified in unit group B413 - Supervisors, Library, Correspondence and Related Information Clerks
  • Tellers and customer service clerks who work in banks or other financial institutions are classified in unit group B533 - Customer Service Representatives - Financial Services

B554 - Survey Interviewers and Statistical Clerks

Survey interviewers contact individuals to gather information for market research, public opinion polls or election and census enumeration. Statistical clerks code and compile interview and other data into reports, lists, directories and other documents. Workers in this unit group are employed by market research and polling firms, government departments and agencies, utility companies and other establishments. This unit group also includes clerks who observe and record information on traffic flow and who take utility meter readings.

• Example Titles

  • census clerk
  • census enumerator
  • census taker
  • census worker
  • chart clerk
  • coding clerk
  • election enumerator
  • enumerator
  • interview clerk
  • interviewer - survey or poll
  • poll clerk
  • public interviewer
  • public opinion collector
  • statistical assistant
  • statistical clerk
  • survey compiler
  • survey interviewer
  • survey taker
  • survey team notekeeper
  • technical assistant - statistics
  • telephone survey clerk
  • traffic checker
  • traffic counter
  • vehicle counter

• Exclusion

  • Supervisors of statistical clerks are classified in unit group B412 - Supervisors, Finance and Insurance Clerks
  • Telemarketers, telephone solicitors or other telephone or direct sales occupations are classified in unit group G973 - Other Elemental Sales Occupations