National Occupational Classification (NOC) 2021 Version 1.0

6 - Sales and service occupations

This broad category comprises middle management occupations in wholesale and retail trade, and customer services, as well as occupations concerned with wholesale and retail sales, and customer, personal and support service occupations related to a wide range of industries, such as accommodation and food services, travel, tourism and cleaning services.

63 - Occupations in sales and services

This major group comprises occupations in sales and services. These occupations come with Training, Education, Experience and Responsibility (TEER) identified as TEER 3. Occupations classified in TEER 3, as those included in this group with a 3 as the second digit of their code, typically require completion of a post-secondary education program of less than two years at community college, institute of technology or CÉGEP; or completion of an apprenticeship training program of less than two years; or more than six months of on-the-job training, training courses or specific work experience with some secondary school education; or the accumulation of several years of experience in a related occupation found in TEER 4, when applicable (TEER 4 includes occupations with a 4 as a second digit in their code).

631 - Occupations in sales

This sub-major group comprises occupations in sales, including insurance agents and brokers; real estate agents and salespersons; and financial sales representatives.

6310 - Insurance, real estate and financial sales occupations

This minor group comprises occupations in sales, including insurance agents and brokers; real estate agents and salespersons; and financial sales representatives. They are employed by insurance companies, brokerages, banks, credit unions, trust companies and similar financial institutions; in the real estate industry; or they may be self-employed.

63102 - Financial sales representatives

Financial sales representatives sell basic deposit, investment and loan products and services to individuals and businesses. They work in banks, credit unions, trust companies and similar financial institutions.

• Illustrative example(s)

  • credit officer
  • financial services officer
  • financial services representative
  • loan officer
  • mortgage officer
  • sales associate - personal banking

  All examples

• Inclusion(s)

  • debt counsellor

• Exclusion(s)

  • Banking, insurance and other financial clerks (See 14201 Banking, insurance and other financial clerks)
  • Customer services representatives - financial institutions (See 64400 Customer services representatives - financial institutions)
  • Loan and credit manager - banking or trust company (See 10021 Banking, credit and other investment managers)
  • Other financial officers (See 11109 Other financial officers)

• Main duties

  This group performs some or all of the following duties:

  • Open new personal and non-personal accounts, and provide access to automated banking machine, telephone banking and online banking services
  • Interview applicants for personal, mortgage, student and business loans
  • Promote the sale of deposit, investment, credit and loan products and services
  • Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
  • Research and evaluate loan applicant's financial status, references, credit and ability to repay the loan
  • Complete credit and loan documentation
  • Submit credit and loan applications to branch or credit manager with recommendations for approval or rejection; or approve or reject applications within authorized limits ensuring that credit standards of the institution are respected
  • Prepare statements on delinquent accounts and forward irreconcilable accounts for collector action
  • Review and update credit and loan files
  • Act as joint custodian for cash and securities.

• Employment requirements

  • Completion of secondary school and extensive general banking experience is usually required.
  • A bachelor's degree or college diploma related to commerce or economics may be required.
  • A mutual funds licence is usually required.
  • Registration with the securities regulatory authority in the province or territory of employment is usually required.
  • Completion of a loan or credit training program, ranging from six to twelve months, is usually required.
  • Various training programs and courses are offered by the Canadian Securities Institute and may be required by employers.
  • Financial services officers who sell regulated financial products and investments are required to be licensed by the appropriate governing body.

• Additional information

  • Progression to higher levels of financial planning and wealth management is possible with experience.
  • Progression to credit and loan management positions is possible with experience.