Variant of CIP Canada 2016 - Cannabis primary groupings

Variant of CIP Canada 2016 - Cannabis primary groupings
Abbreviations, acronyms and superscripts
Additional information

05 - Business, management and public administration

52.c - Business, management, marketing and related support services (except cannabis)

This series comprises instructional programs that prepare individuals to perform managerial, technical support, and applied research functions related to the operation of commercial and non-profit enterprises and the buying and selling of goods and services (except cannabis).

52.02 - Business administration, management and operations

This subseries comprises instructional program classes 52.0201 to 52.0299.

52.0207 - Customer service management

This instructional program class comprises any program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centres/help desks, and customer relations. These programs include courses in customer behaviour; specialized information technology and systems management; developing and using customer service databases; user surveys and other feedback mechanisms; strategic and performance planning and analysis; operations management; personnel supervision; and communications and marketing skills.

  • Illustrative example(s)

    • call centre administration
    • call centre management
    • customer service management

    All examples

  • Exclusion(s)

    • customer service(52.0411)
    • public relations(09.0902)
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