National Tenant Satisfaction Survey (NTSS) 2010

Survey Introduction (SI) - Question identifier:SI_R01

We are doing a survey of Federal Government employees in buildings under the responsibility of Public Works and Government Services Canada (PWGSC) concerning the quality of services.

This information will help PWGSC to better understand your needs and use the information to improve the services in your building. Your opinion is very important. Your answers will be kept confidential under the Statistics Act and will be used only for statistical purposes.

While participation is voluntary, your assistance is essential if the results of the survey are to be accurate. (Registration#: STC/SSD-040-75221).

Survey Introduction (SI) - Question identifier:MON_R01

Before we begin, I would like to let you know that this call may be monitored for survey quality control.

Survey Introduction (SI) - Question identifier:SI_Q04

How many people are using ^TELNUM ^TELEXT?

Minimum: 001 Maximum: 995

Survey Introduction (SI) - Question identifier:SI_Q05

Is the name of your building ^NAMEBLDG ?

1. Yes
2. No
8. Refusal
9. Don't know

Survey Introduction (SI) - Question identifier:SI_Q05S

What is the name of your building?

Long Answer, 080 characters.

Survey Introduction (SI) - Question identifier:SI_Q06

Is the address of your building ^BLDGADD?

1. Yes
2. No
8. Refusal
9. Don't know

Survey Introduction (SI) - Question identifier:SI_N06

Enter address

Survey Introduction (SI) - Question identifier:SI_Q07

Is the name of your department ^NAMEDEPT?

1. Yes
2. No
8. Refusal
9. Don't know

Survey Introduction (SI) - Question identifier:SI_Q07A

What is the name of your department?

Long Answer, 004 characters.

Survey Introduction (SI) - Question identifier:SI_Q07S

(What is the name of your department?)

Long Answer, 080 characters.

Workspace (WS) - Question identifier:WS_Q01

Which of the following best describes your workspace? Is it?

1. A cubicle (single office in open concept)
2. A shared cubicle (shared office in open concept)
3. A closed office, not shared
4. A closed office, shared
5. A warehouse
6. A laboratory
7. Other - Specify
98. Refusal
99. Don't know

Workspace (WS) - Question identifier:WS_Q01S

(How do you best describe your workspace?)

Long Answer, 080 characters.

Workspace (WS) - Question identifier:WS_Q02

How many years have you worked in this building?

1. Less than 1 year
2. 1 to 2 years
3. 3 to 5 years
4. More than 5 years
8. Refusal
9. Don't know

Workspace (WS) - Question identifier:WS_Q03

How long have you been in your current office?

1. Less than 1 year
2. 1 to 2 years
3. 3 to 5 years
4. More than 5 years
8. Refusal
9. Don't know

Workspace (WS) - Question identifier:WS_Q04

Would you like to see any improvements made to your physical work environment and related services in your building?

1. Yes
2. No
8. Refusal
9. Don't know

Workspace (WS) - Question identifier:WS_Q05

Which ones?

1. Air quality
2. Temperature
3. Office - Size/Layout
4. Office - Privacy/Noise
5. Interior Finishes
6. Cleaning & Repairs - Office Areas
7. Cleaning & Repairs - Washrooms
8. Cleaning & Repairs - Common Use Areas
9. Cleaning & Repairs - Carpets
10. Lighting - Natural
11. Lighting - Artificial
12. Elevators
13. Furniture/Ergonomics
14. Drinking Water
15. Food Services
16. Building System Noise
17. Parking
18. Fitness Facilities/Bike Racks
19. Smoking Area/Smoke Free Area
20. Recycling/Garbage
21. Other - Specify
98. Refusal
99. Don't know

Workspace (WS) - Question identifier:WS_Q05S

(Which improvements would you like to see made to your physical work environment and related services in your building?)

Long Answer, 080 characters.

Satisfactory Service (SS) - Question identifier:SS_R01

In the following section, you will be asked to rate specific services in terms of their importance to you personally and your level of satisfaction regarding these services.

Satisfactory Service (SS) - Question identifier:SS_Q01

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of natural lighting (for you)?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q02

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the natural lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q03

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of task lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q04

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the task lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q05

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of overhead lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q06

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the overhead lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q07

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of temperature (too hot or too cold)?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q08

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the temperature (too hot or too cold)?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q09

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of air quality?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q10

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the air quality?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q11

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of parking availability?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q12

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the parking availability?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q13

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of outside lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q14

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the outside lighting?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q15

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of building security services (after hours access & security guards)?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q16

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the building security services (after hours access & security guards)?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q17

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of snow removal?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q18

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the snow removal?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q19

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of office cleaning services?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q20

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the office cleaning services?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q21

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of washroom cleaning services?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q22

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the washroom cleaning services?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q23

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of cleaning services for hallways, elevators and common areas?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q24

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the cleaning services for hallways, elevators and common areas?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q25

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of reliability of elevators?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q26

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the reliability of elevators?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q27

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of accessibility of building for people with disabilities?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q28

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with accessibility of building for people with disabilities?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q29

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of building system noise levels?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q30

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the building system noise levels?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q33

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of the food services?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q34

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the food services?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q35

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of privacy?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q36

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the privacy?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q37

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of drinking water?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q38

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the drinking water?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q39

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of shower facilities?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Satisfactory Service (SS) - Question identifier:SS_Q40

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the shower facilities?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_R01

Using the same scales, we would like to know the importance of having specific services available in your building or in the surrounding areas and your level of satisfaction regarding their availability.

Service Availability (SA) - Question identifier:SA_Q01

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of access to public transportation?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q02

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the access to public transportation?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q03

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of access to daycare?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q04

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the access to daycare?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q05

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of access to fitness facilities?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q06

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the access to fitness facilities?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q07

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of access to shopping areas?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q08

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the access to shopping areas?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q09

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of access to bank machines?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q10

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the access to bank machines?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q11

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... the importance of access to a place to lock your bike?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Service Availability (SA) - Question identifier:SA_Q12

On a scale of 1 to 5, where 1 is lowest importance or satisfaction and 5 is highest importance or satisfaction, how would you rate:

... your level of satisfaction with the access to a place to lock your bike?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q01

Compared to 1 year ago, are there any services which have improved?

1. Yes
2. No
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q02

Which ones?

1. Air quality
2. Temperature
3. Office - Size/Layout
4. Office - Privacy/Noise
5. Interior Finishes
6. Cleaning - Office Areas
7. Cleaning - Washrooms
8. Cleaning - Common Use Areas
9. Lighting - Natural
10. Lighting - Artificial
11. Elevators
12. Furniture/Ergonomics
13. Drinking Water
14. Food Services
15. Parking
16. Fitness Facilities/Bike Racks
17. Smoking Areas/Smoke Free Area
18. Shower Facilities
19. Building Security
20. Accessibility of building for people with disabilities
21. Other - Specify
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q02S

(Are there any other services which have improved?)

Long Answer, 080 characters.

Building Services (BSER) - Question identifier:BSER_Q03

Compared to 1 year ago, are there any services which have deteriorated?

1. Yes
2. No
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q04

Which ones?

1. Air quality
2. Temperature
3. Office - Size/Layout
4. Office - Privacy/Noise
5. Interior Finishes
6. Cleaning - Office Areas
7. Cleaning - Washrooms
8. Cleaning - Common Use Areas
9. Lighting - Natural
10. Lighting - Artificial
11. Elevators
12. Furniture/Ergonomics
13. Drinking Water
14. Food Services
15. Parking
16. Fitness Facilities/Bike Racks
17. Smoking Areas/Smoke Free Area
18. Shower Facilities
19. Building Security
20. Accessibility of building for people with disabilities
21. Other - Specify
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q04S

(Are there any other services which have deteriorated?)

Long Answer, 080 characters.

Building Services (BSER) - Question identifier:BSER_Q05

Overall, how satisfied are you with the services in your building?

1. Very satisfied
2. Somewhat satisfied
3. Somewhat dissatisfied
4. Very dissatisfied
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q06

To whom would you report problems or concerns in your building?

1. Administration area
2. Departmental contact or supervisor
3. 1-800 number - PWGSC National Service Call Centre
4. PWGSC Property Manager
5. Other - Specify
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q06S

(To whom would you report problems or concerns in your building?)

Long Answer, 080 characters.

Building Services (BSER) - Question identifier:BSER_Q07

Have you ever reported a problem or concern to one of these people?

1. Yes
2. No
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q08

How often were the problems or concerns resolved or answered to your satisfaction?

1. Always
2. Sometimes
3. Never
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q09

Why were you not completely satisfied with the response?

1. Slow response to concern/complaints
2. Rude/unpleasant staff
3. Poor/bad service
4. Problem still exists
5. Nobody came to solve the problem
6. Poor communication
7. Other - Specify
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q09S

(Why were you not completely satisfied with the response?)

Long Answer, 080 characters.

Building Services (BSER) - Question identifier:BSER_Q10

Did you ever have a problem that you did not report?

1. Yes
2. No
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q11

Why did you not report this issue (to anyone)?

1. Thought someone else would report
2. Don't know who to report to
3. Thought nothing would be done anyway
4. Wasn't important to me
5. Embarrassed
6. Rude/unpleasant staff
7. Worried about the repercussions
8. Other - Specify
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q11S

(Why did you not report this issue (to anyone)?)

Long Answer, 080 characters.

Building Services (BSER) - Question identifier:BSER_Q12

Do you deliver Real Property services to employees of your department?

1. Yes
2. No
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q13

Overall, how satisfied are you with the ability of your building's property manager/managers team to support your business and operational needs?

1. Very satisfied
2. Somewhat satisfied
3. Somewhat dissatisfied
4. Very dissatisfied
8. Refusal
9. Don't know

Building Services (BSER) - Question identifier:BSER_Q14

On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:

... your level of satisfaction with their responsiveness?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q15

On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:

... your level of satisfaction with their knowledge?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q16

On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:

... your level of satisfaction with their courteousness?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q17

On a scale of 1 to 5, where 1 is lowest and 5 is highest, please rate your satisfaction with the following aspects from the property management team:

... your level of satisfaction with their communication skills?

1. 1
2. 2
3. 3
4. 4
5. 5
66. Does not apply to me
98. Refusal
99. Don't know

Building Services (BSER) - Question identifier:BSER_Q18

Overall, how satisfied are you with the level of Project Management services received from PWGSC's team?

1. Very satisfied
2. Somewhat satisfied
3. Somewhat dissatisfied
4. Very dissatisfied
8. Refusal
9. Don't know