Canadian Perspectives Survey Series 5 - Technology Use and Cyber Security during the Pandemic

Cyber security during the pandemic (CS) - Question identifier:CS_Q05

The following questions are about cyber security during the COVID-19 pandemic.
Since the beginning of the COVID-19 pandemic, which of the following cyber security incidents did you experience?

• 01: Phishing email message about COVID-19 cure or test result
• 02: Phishing text message about COVID-19 cure or test result
• 03: Phishing email about the Canada Emergency Response Benefit (CERB)
• 04: Phishing text message about the Canada Emergency Response Benefit (CERB)
• 05: Other type of phishing email or text message
• 06: Malware infection from COVID-19 phishing message
• 07: Other type of malware infection
• 08: Unknown or uninvited person joined a videoconference call (i.e., Zoom-bombed)
• 09: Fraudulent use of identity
• 10: Fraudulent payment card use (e.g., credit, debit)
• 11: Hacked e-mail or messaging account (i.e., password or passphrase was compromised)
• 12: Asked to pay a cyber-ransom (e.g., pay bitcoin to have your account unlocked)
• 13: Other incident
• 14: No incident

Cyber security during the pandemic (CS) - Question identifier:CS_Q10

Did you experience any of the following losses as a result of the cyber security incident or incidents indicated in the previous question?

• 1: Loss of time
• 2: Loss of data
• 3: Damage to computer or software
• 4: Financial loss
• 5: Reputational damage
• 6: Other loss
• 7: No loss

Cyber security during the pandemic (CS) - Question identifier:CS_Q15

Did you report the cyber security incident or incidents to any of the following entities?

• 01: To the company through which the incident occurred (e.g., eCommerce website, email service provider)
• 02: Credit card company or other financial institution (i.e., alert of fraudulent activity)
• 03: Internet Service Provider
• 04: Local, provincial, territorial, or Indigenous police
• 05: Office of the Privacy Commissioner of Canada
• 06: Canadian Centre for Cyber Security
• 07: Canadian Anti-Fraud Centre
• 08: Canada's Spam Reporting Centre (i.e., fightspam.gc.ca)
• 09: Another governmental authority (e.g., local, provincial, territorial, or Indigenous governments)
• 10: IT department at your place of employment or school
• 11: Other entity
• 12: Did not report the incident or incidents

Cyber security during the pandemic (CS) - Question identifier:CS_Q20

If you worked from home during some period of the COVID-19 pandemic, did you do any of the following?

• 1: Access your work network using a device provided by your employer
• 2: Access work files or documents using a device provided by your employer, without connecting to a company network or Virtual Private Network
• 3: Access your work network using a personal device
• 4: Access work files or documents using a personal device, without connecting to a company network or Virtual Private Network
• 5: Did not work from home

Cyber security during the pandemic (CS) - Question identifier:CS_Q25A

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Changed passwords or passphrases

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25B

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Created strong passwords or passphrases

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25C

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Updated software or operating system

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25D

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Purchased new or additional security software

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25E

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Set up multi-factor authentication

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25F

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Checked that the websites where you provided personal data were secure

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25G

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Restricted or refused access to your geographical location

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25H

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Refused the use of personal data for advertising purposes

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25I

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Changed the privacy settings on accounts or apps to limit your profile or personal information

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q25J

Compared to before the COVID-19 pandemic began, did you engage in the following cyber security measures more, less or about the same during the pandemic?

Read terms and conditions related to applications and subscriptions

• 1: More
• 2: About the same
• 3: Less
• 4: Not Applicable

Cyber security during the pandemic (CS) - Question identifier:CS_Q30A

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Changed passwords or passphrases

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30B

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Created strong passwords or passphrases

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30C

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Updated software or operating system

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30D

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Purchased new or additional security software

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30E

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Set up multi-factor authentication

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30F

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Checked that the websites where you provided personal data were secure

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30G

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Restricted or refused access to your geographical location

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30H

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Refused the use of personal data for advertising purposes

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30I

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Changed the privacy settings on accounts or apps to limit your profile or personal information

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q30J

Why did you more frequently engage in the following cyber security measure or measures during the COVID-19 pandemic?

Read terms and conditions related to applications and subscriptions

• 1: Greater awareness of cyber security risk
• 2: Direction from work
• 3: Advice from friends or family
• 4: Result of a cyber security incident
• 5: Other

Cyber security during the pandemic (CS) - Question identifier:CS_Q35

Since the beginning of the COVID-19 pandemic, which of the following groups have you helped to navigate digital technologies such as videoconferencing, online voice chats, online shopping sites or educational resources?

• 1: Young children, 10 years old or younger
• 2: Tweens or teenagers, 11 years old to 18 years old
• 3: Friends, colleagues or family members, 19 years old to 64 years old
• 4: Senior citizens such as parents, colleagues or friends, 65 years or older
• 5: Did not help others navigate new technology

Cyber security during the pandemic (CS) - Question identifier:CS_Q40

When helping others navigate new technology, did you discuss any of the following cyber security practices with them?

• 01: Software and operating system updates
• 02: Strong passwords or passphrases
• 03: Changing passwords or passphrases frequently
• 04: Keeping passwords or passphrases private
• 05: Spotting phishing attempts (Phishing is a specific kind of spam targeting one or more specific people while pretending to be a legitimate message, with the intent of defrauding the recipient or recipients.)
• 06: Avoiding misinformation (e.g., Fake news)
• 07: Shopping securely online
• 08: Protecting privacy when using applications
• 09: Staying safe when using webcams or microphones
• 10: Managing social interactions online (e.g., making new friends, social media)
• 11: Did not discuss cyber security practices

Cyber security during the pandemic (CS) - Question identifier:CS_Q45

Since the beginning of the COVID-19 pandemic, which of the following steps did you take when shopping online?

• 01: Did not let websites remember personal information
• 02: Did not let websites remember credit card information
• 03: Shopped only on reputable websites
• 04: Used credit card with low credit amount
• 05: Used a third-party payment service (e.g., PayPal)
• 06: Looked for HTTPS in the website address and lock symbol
• 07: Used strong passwords or passphrases
• 08: Did not shop online

Consumer spending (CPD) - Question identifier:CPD_R05

The following questions are about your use of free online services and online spending during the COVID-19 pandemic.

Consumer spending (CPD) - Question identifier:CPD_Q05A

During the COVID-19 pandemic, did your household's use of the following free online services increase, decrease, or remain about the same compared to before the pandemic?

Social media and messaging services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q05B

During the COVID-19 pandemic, did your household's use of the following free online services increase, decrease, or remain about the same compared to before the pandemic?

Online video streaming services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q05C

During the COVID-19 pandemic, did your household's use of the following free online services increase, decrease, or remain about the same compared to before the pandemic?

Online audio streaming services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q05D

During the COVID-19 pandemic, did your household's use of the following free online services increase, decrease, or remain about the same compared to before the pandemic?

Online productivity services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q05E

During the COVID-19 pandemic, did your household's use of the following free online services increase, decrease, or remain about the same compared to before the pandemic?

Online information services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q05F

During the COVID-19 pandemic, did your household's use of the following free online services increase, decrease, or remain about the same compared to before the pandemic?

Online education services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10A

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Computers, laptops, tablets and accessories

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10B

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Smartphones

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10C

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Spectator entertainment

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10D

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Food delivered from restaurants and fast food places, including third-party delivery services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10E

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Online video streaming services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10F

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Online audio streaming services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10G

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Online courses and training materials

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10H

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Home exercise equipment

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10I

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Domestic air travel

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10J

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

International air travel

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10K

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Short term rentals, including hotels and Airbnb

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable

Consumer spending (CPD) - Question identifier:CPD_Q10L

During the COVID-19 pandemic, did the amount you spent online in each of the following categories increase, decrease, or stay about the same as compared to before the pandemic?

Internet services

• 1: Increased
• 2: About the same
• 3: Decreased
• 4: Not Applicable