Survey of Digital Technology and Internet Use - 2019

Business characteristics - Question identifier:1

What was the average number of full-time employees of this business in 2019?
Full-time employment consists of persons who usually work 30 hours or more per week. Exclude temporary employees; e.g., seasonal, term, contract or casual.

Select the appropriate range.

• 1: 0 to 4
• 2: 5 to 9
• 3: 10 to 19
• 4: 20 to 49
• 5: 50 to 99
• 6: 100 to 249
• 7: 250 to 499
• 8: 500 or more

Internet connection - Question identifier:2

Which connection types does this business use to access the Internet?

Select all that apply.

• 1: Fibre optic line
• 2: Cable Internet
• 3: Digital Subscriber Line (DSL) over a telephone line
• 4: Mobile wireless
• 5: Fixed wireless or a portable Wi-Fi hotspot
• 6: Satellite Internet access
• 7: Dial-up over a telephone line
• 8: Municipal wireless
• 9: Other
• : OR
• 10: None
• : OR
• 11: Don't know

Internet connection - Question identifier:3

For which of the following reasons did this business not use the Internet in 2019?

Select all that apply.

• 1: No need
• 2: Cost of service or equipment
• 3: Employees lack the skills, training or experience
• 4: Security or privacy concerns
• 5: Limited access to the Internet
• 6: No access to the Internet
• 7: Available service does not meet business needs
• 8: Other

Internet connection - Question identifier:4

Did Internet-related issues pose serious problems for this business's day-to-day operations in 2019? Include restrictions at all of this enterprise's business locations.

• 1: Yes
  Which of the following Internet-related issues?
  Select all that apply.
  1. Speed of connection
  2. Reliability of connection
  3. High service cost
  4. Data cap
  5. Other
• 2: No
• 3: Don't know

Web presence - Question identifier:5

Which of the following types of web presence does this business have?

Web presence refers to website, homepage, social media accounts and mobile app.
Exclude websites and apps that are used primarily for instant messaging; e.g., iMessage, WhatsApp, WeChat, Facebook Messenger.

Select all that apply.

• 1: Company website
  Are any of this business's websites designed for optimized use on a mobile device?
  1. Yes
  2. No
  3. Don't know
• 2: Company app
• 3: Social media account
• 4: Other third-party website, platform, app or online marketplace
• 5: Paid online advertising
• 6: Free online advertising
• : OR
• 8: None

Web presence - Question identifier:6

For which of the following reasons does this business not have a web presence?
Web presence refers to website, homepage, social media accounts and mobile app.

Select all that apply.

• 1: Not required given the nature of this business
• 2: Lack of customer demand
• 3: Set-up costs too high
• 4: Ongoing maintenance and updating costs too high
• 5: Lack of technical expertise to develop, maintain or use
• 6: Other

Web presence - Question identifier:7

Which of the following features do this business's websites offer?

Include websites that are operated by a third party on behalf of this business.

Select all that apply.

• 1: Online purchases of goods or services
• 2: Links to social media or integrated with social media
• 3: Customized websites or information provided for repeat visitors
• 4: Tool for customers to customize or build their own product
• 5: Online booking
• 6: Media-rich content
• 7: Company or third-party blog
• 8: Privacy policy statement
• 9: Secure websites
• 10: Employee-oriented section
• 11: Customer-oriented section
• 12: Meets accessibility standards
• : OR
• 13: None

Web presence - Question identifier:8

Which of the following types of social media does this business currently use?
Exclude websites and apps used for the following reasons:
- Primarily for instant messaging; e.g., iMessage, WhatsApp, WeChat, Facebook Messenger
- Solely for posting paid advertisements
- Solely for communicating with employees.

Select all that apply.

• 1: Social networking websites or apps
• 2: Multimedia content sharing website
• 3: Company blog or microblog
• 4: Wiki-based knowledge sharing tools
• 5: Other

Web presence - Question identifier:9

For which of the following reasons does this business have a social media account?

Exclude websites and apps used for the following reasons:
- Primarily for instant messaging; e.g., iMessage, WhatsApp, WeChat, Facebook Messenger
- Solely for posting paid advertisements
- Solely for communicating with employees.

Select all that apply.

• 1: Develop company image or market goods or services
• 2: Communicate with customers for the development or innovation of goods or services
• 3: Communicate with customers for other reasons
• 4: Collaborate with partners
• 5: Exchange views, opinions or knowledge within the business
• 6: Recruit employees
• 7: Other

Web presence - Question identifier:10

Which of the following types of paid online advertising did this business use in 2019?

Exclude free online advertising.

Select all that apply.

• 1: Pay per click
• 2: Social media ads
• 3: Influencer marketing
• 4: Banner ads
• 5: Interest-based advertising
• 6: Search engine optimization (SEO)
• 7: Programmatic advertising
• 8: Other

Use of federal government online services - Question identifier:11

In 2019, which of the following activities did this business perform over the Internet to interact with the Canadian federal government?

Include interactions with the Canadian federal government that took place by company employees and third parties on behalf of this business; e.g., accounting company, lawyer, public relations firm. Exclude interactions with local and provincial levels of government.

Select all that apply.

• 1: Download documents or forms
• 2: Register or change a business name, number or tax account
• 3: Apply for or renew business permits or license
• 4: Apply for grants, subsidies, benefits, or government-provided insurance
• 5: Tax declaration
• 6: Other online payments to government organizations
• 7: Obtain data
• 8: File a patent or other intellectual property application
• 9: Submission linked to a request for proposal (RFP)
• 10: Other
  - Specify other activities
• : OR
• 11: None
• : OR
• 12: Don't know

Use of federal government online services - Question identifier:12

Through which of the following methods does this business interact with the Canadian federal government over the Internet?

Include interactions with the Canadian federal government that took place by company employees and third parties on behalf of this business; e.g., accounting company, lawyer, public relations firm. Exclude interactions with local and provincial levels of government.

Select all that apply.

• 1: Email
• 2: Government website
• 3: Government social media account
• 4: Government mobile app
• 5: Other
• : OR
• 6: Don't know

Use of federal government online services - Question identifier:13

Which of the following devices does this business use to interact with the Canadian federal government over the Internet?

Include interactions with the Canadian federal government that took place by company employees and third parties on behalf of this business; e.g., accounting company, lawyer, public relations firm. Exclude interactions with local and provincial levels of government.

Select all that apply.

• 1: Computer
• 2: Tablet
• 3: Smartphone
• 4: Other
• : OR
• 5: Don't know

Use of federal government online services - Question identifier:14

Did this business encounter problems when interacting with the Canadian federal government over the Internet in 2019?

Include interactions with the Canadian federal government that took place by company employees and third parties on behalf of this business; e.g., accounting company, lawyer, public relations firm. Exclude interactions with local and provincial levels of government.

• 1: Yes
  Which of the following problems did this business encounter?
  Select all that apply
  1. Difficulty finding the correct website
  2. Difficulty finding information on the website
  3. Out-of-date information on the website
  4. Lengthy response time from government agents
  5. Other
• 2: No
• 3: Don't know

Use of federal government online services - Question identifier:15

In 2019, which of the following issues prevented this business from interacting with the Canadian federal government over the Internet?

Include interactions with the Canadian federal government that took place by company employees and third parties on behalf of this business; e.g., accounting company, lawyer, public relations firm. Exclude interactions with local and provincial levels of government.

Select all that apply.

• 1: Security or privacy concerns
• 2: Complex processes
• 3: Lack of information on the availability of electronic procedures
• 4: Unreliable or slow Internet connection
• 5: Business's technology is incompatible with government systems
• 6: Other
• : OR
• 7: None

E-commerce - Question identifier:16

In 2019, did this business receive orders or make sales of goods or services over the Internet?

Include:
- all sales of this business's goods or services where the order was received, and the commitment to purchase was made, over the Internet, including through web pages, extranet or Electronic Data Interchange (EDI). Payment can be made by other means.
- sales made on company and third-party websites and apps.
Exclude:
- the delivery of digital products for which orders were not made online
- orders made by telephone, facsimile and email.

• 1: Yes
  Which of the following sources does this business use in conducting e-commerce sales or securing orders online?
  Select all that apply.
  1. Company website
  2. Company app
  3. Social media account
  4. Other-third party website, platform, app or online marketplace
• 2: No
  Has this business ever received orders or made sales of goods or services over the Internet?
  1. Yes
  2. No
  3. Don't know

E-commerce - Question identifier:17

Which of the following e-commerce features do this business's websites or apps have?

Include websites that are both publicly visible and those requiring user authentication.

Select all that apply.

• 1: Description of goods or services
• 2: Price list for goods or services
• 3: Online reservations and booking of goods or services
• 4: Favourites list
• 5: Online ordering of goods and services
• 6: Online payment
• 7: Customization or design of online goods or services
• 8: Shipping options and associated prices
• 9: Tracking or status of orders
• 10: Language translation of webpage content
• 11: Chat with a live agent
• 12: Simulated live agent
• 13: Refund policy statement
• 14: Other

E-commerce - Question identifier:18

Which of the following online payment options are accepted through this business's websites or apps?

Select all that apply.

• 1: Online payment service
• 2: Credit card previously saved or entered at time of purchase
• 3: Debit card previously saved or entered at time of purchase
• 4: Electronic bank transfer
• 5: Prepaid gift card or online voucher
• 6: Reward points or redemption program
• 7: Cryptocurrencies
• : OR
• 8: We only accept offline payments, following commitment to pay

E-commerce - Question identifier:19

Which of the following types of invoices does this business send?

Select all that apply.

• 1: Paper-form invoices
• 2: Electronic invoices in a standard structure suitable for automated processing
• 3: Electronic invoices not suitable for automatic processing
• : OR
• 4: Don't know

E-commerce - Question identifier:20

What were this business's total gross sales conducted over the Internet in 2019?

If precise figures are not available or the year is not yet complete, please provide your best estimate in Canadian dollars.

• : Rounded to the nearest CAN$
• : OR
• 1: Don't know

E-commerce - Question identifier:21

In 2019, what percentage of the value of this business's gross sales was made over the Internet?

If precise figures are not available or the year is not yet complete, please provide your best estimate.

• : Percentage
• : OR
• 1: Don't know

E-commerce - Question identifier:22

In 2019, what percentage of this business's gross sales conducted over the Internet were for the following goods and services?

If precise figures are not available or the year is not yet complete, please provide your best estimate.
Enter "0" if there is no value to report.

• a: Digitally delivered goods and services
• b: Other Services
• c: Physical goods

E-commerce - Question identifier:23

In 2019, what percentage of this business's gross sales conducted over the Internet were from businesses or governments?

Include all levels of Canadian or other national governments; i.e., federal, provincial, territorial, municipal, and Indigenous self-government.
Exclude sales made to individuals and households.

If precise figures are not available or the year is not yet complete, please provide your best estimate.
Enter "0" if there is no value to report.

• : Percentage
• : OR
• 1: Don't know

E-commerce - Question identifier:24

For this business's online sales in 2019, in which of the following regions were the customers located?
Select all that apply.

• 1: Canada
• 2: United States
• 3: Mexico
• 4: Other Latin America and the Caribbean
• 5: China
• 6: Other Asia
• 7: The European Union
• 8: The United Kingdom
• 9: Other regions
• : OR
• 10: Don't know

E-commerce - Question identifier:25

What percentage of this business's online gross sales were obtained from each of these regions in 2019?

If precise figures are not available or the year is not yet complete, please provide your best estimate.
Enter "0" if there is no value to report.

• a: Canada
• b: United States
• c: Mexico
• d: Other Latin America and the Caribbean
• e: China
• f: Other Asia
• g: The European Union
• h: The United Kingdom
• i: Other regions

E-commerce - Question identifier:26

Which of the following automated business systems are used to receive orders via the Internet?

Select all that apply.

• 1: Suppliers' business system
• 2: Customers' business system
• 3: This business's system for business operations
• : OR
• 4: None
• : OR
• 5: Don't know

E-commerce - Question identifier:27

In 2019, did this business face any challenges in conducting sales over the Internet?

• 1: Yes
  Which of the following challenges did this business encounter?
  Select all that apply.
  1. Goods or services not suitable for online sales
  2. Issues adapting goods or services for online sale
  3. High set-up cost
  4. High maintenance cost
  5. Logistical issues associated with the implementation or maintenance of e-commerce system
  6. Security concerns
  7. Employees lack the skills, training or experience
  8. Legal issues, barriers or concerns
  9. Other
• 2: No
• 3: Don't know

E-commerce - Question identifier:28

For which of the following reasons did this business not conduct sales or receive orders for goods or services over the Internet in 2019?

Select all that apply.

• 1: Goods or services not suitable for online sales
• 2: Issues adapting goods or services for online sale
• 3: High set-up cost
• 4: High maintenance cost
• 5: Logistical issues associated with the implementation or maintenance of e-commerce system
• 6: Security concerns
• 7: Employees lack the skills, training or experience
• 8: Legal issues, barriers or concerns
• 9: Other

E-commerce - Question identifier:29

In 2019, did this business order goods or services over the Internet?

• 1: Yes
  Which of the following products did this business order online?
  Select all that apply.
  1. Digitally delivered goods or services
  2. Other services
  3. Physical goods
• 2: No
• 3: Don't know

E-commerce - Question identifier:30

Has this business ever used online crowdfunding to generate funds?
Include crowdfunding used for capital generation for business start-up and other business operations.
Exclude crowdfunding used by the business to generate funds for the charitable sector and other charitable causes.

• 1: Yes
• 2: No
• 3: Don't know

Use of information and communication technologies (ICTs) - Question identifier:31

Which of the following Information and Communication Technologies (ICTs) did this business use in 2019?

Information and Communication Technologies (ICTs) consist of the hardware, software, networks and media for the collection, storage, processing, transmission and presentation of information (e.g., voice, data, text, images), as well as related services.

Select all that apply.

• 1: Company-wide computer networks
• 2: Industry-specific software
• 3: Software not specific to this business's industry
• 4: Customer Relationship Management (CRM) software
• 5: Electronic Data Interchange (EDI) on the Internet
• 6: Enterprise Resource Planning (ERP) software
• 7: Radio Frequency Identification (RFID) tags
• 8: Cloud computing
• 9: Internet-connected smart devices, or Internet of Things (IoT)
• 10: Software or hardware using artificial intelligence (AI)
• 11: Advanced robotics
• 12: Big data analytics
• 13: 3D printing
• 14: Blockchain technologies
• 15: Open source software
• : OR
• 16: None

Use of information and communication technologies (ICTs) - Question identifier:32

Does this business face challenges that limit further integration of Information and Communication Technologies (ICTs)?

Information and Communication Technologies (ICTs) consist of the hardware, software, networks and media for the collection, storage, processing, transmission and presentation of information (e.g., voice, data, text, images), as well as related services.

• 1: Yes
  Which of the following challenges limited this business's further integration of ICTs?
  Select all that apply.
  1. Lack knowledge of available technologies
  2. Lack of technical expertise or skilled personnel
  3. Incompatibility with existing equipment or software
  4. Cost of technologies or implementation is too high
  5. Employee resistance to introduction of new technologies
  6. Not enough time or resources to implement new technologies
  7. Security or privacy concerns
  8. Internet speed
  9. Internet reliability
  10.Internet access or availability
  11.Other
• 2: No
• 3: Don't know
• 4: Not applicable

Cloud computing - Question identifier:33

In 2019, which of the following cloud computing services did this business use?

Select all that apply.

• 1: Software
• 2: Storage capacity
• 3: Processing power to run own software
• 4: Other
• : OR
• 5: None

Cloud computing - Question identifier:34

In 2019, how much did this business spend on cloud computing services?

If precise figures are not available or the year is not yet complete, please provide your best estimate in Canadian dollars.
Enter "0" if there is no value to report.

• : Rounded to the nearest CAN$
• : OR
• 1: Don't know

Cloud computing - Question identifier:35

For which of the following reasons did this business use paid cloud computing services in 2019?

Select all that apply.

• 1: Cost reduction
• 2: Flexibility in accessing documents
• 3: Simplicity of deployment
• 4: Productivity gains
• 5: Other

Cloud computing - Question identifier:36

For which of the following reasons did this business not use paid cloud computing services in 2019?

Select all that apply.

• 1: Lack knowledge of available technologies
• 2: Free service met business needs
• 3: Cost
• 4: Security or privacy concerns
• 5: Difficulties accessing data or software
• 6: Difficulties transitioning to new software
• 7: Legal issues, barriers or concerns
• 8: Other
• : OR
• 9: No need

Internet of Things (IoT) - Question identifier:37

Which of the following Internet-connected smart devices did this business use in 2019?

Exclude the use of smartphones for their traditional purposes; e.g., calling, browsing the Internet, sending texts and emails.

Select all that apply.

• 1: Small, consumer-market Internet-connected smart devices
• 2: Industrial equipment with integrated Internet-connected smart devices
• 3: Additional digital infrastructure for Internet-connected smart devices
• 4: Other
• : OR
• 5: None
• : OR
• 6: Don't know

Internet of Things (IoT) - Question identifier:38

For which of the following reasons did this business use Internet-connected smart devices in 2019?

Select all that apply.

• 1: Lack of an alternative
• 2: Cost savings
• 3: Productivity gains
• 4: Decision making
• 5: Cyber security
• 6: Improvement to work environment
• 7: Other

Internet of Things (IoT) - Question identifier:39

For which of the following reasons did this business not use Internet-connected smart devices in 2019?

Internet of Things (IoT) refers to the interconnection via the Internet of computing devices embedded in everyday objects, enabling them to send and receive data.
Internet-connected smart devices are electronic devices that can connect to each other and the Internet through a network. These devices are designed to automatically send and receive information from the Internet on a constant basis. e.g., smart televisions, Wi-Fi enabled security cameras

Select all that apply.

• 1: Lack knowledge of available technologies
• 2: No business needs identified
• 3: Cost of service or equipment
• 4: Employees lack the skills, training or experience
• 5: Security or privacy concerns
• 6: Incompatibility with existing equipment or software
• 7: Other

Blockchain - Question identifier:40

In 2019, for which of the following applications did this business use blockchain technologies?

• 1: Transferring assets
• 2: Maintaining a register
• 3: Deploying smart contracts
• : OR
• 4: None
• : OR
• 5: Don't know

Blockchain - Question identifier:41

For which of the following reasons did this business use blockchain technologies in 2019?

Select all that apply.

• 1: Lack of an alternative
• 2: Cost savings
• 3: Productivity gains
• 4: Decision making
• 5: Cyber security
• 6: Improvement to work environment
• 7: Other
• : OR
• 8: Don't know

Blockchain - Question identifier:42

For which of the following reasons did this business not use blockchain technologies in 2019?

Blockchain is a decentralized and distributed public digital ledger that is used to record transactions across many computers so that any involved record cannot be altered retroactively, without the alteration of all subsequent blocks.

Select all that apply.

• 1: Lack knowledge of available technologies
• 2: No business needs identified
• 3: Cost of service or equipment
• 4: Employees lack the skills, training or experience
• 5: Security or privacy concerns
• 6: Incompatibility with existing equipment or software
• 7: Legal issues, barriers or concerns
• 8: Other

Artificial intelligence (AI) - Question identifier:43

In 2019, which of the following artificial intelligence technologies did this business use?

Exclude the use of search engines and personal virtual assistants.

• 1: Machine learning
• 2: Virtual agents
• 3: Automatic speech recognition
• 4: Face recognition systems and other image-analysis software
• 5: Hardware with integrated artificial intelligence
• 6: Decision management
• 7: Other
  - Specify other artificial-intelligence-based technologies
• : OR
• 8: None
• : OR
• 9: Don't know

Artificial intelligence (AI) - Question identifier:44

For which of the following reasons did this business use artificial intelligence in 2019?

Exclude the use of search engines and personal virtual assistants.

Select all that apply.

• 1: Develop or increase knowledge about relations with customers or clients
• 2: Develop a new good or service
• 3: Improve an existing good or service
• 4: Develop or improve internal processes
• 5: Other

Artificial intelligence (AI) - Question identifier:45

For which of the following reasons did this business not use software or equipment incorporating artificial intelligence technologies in 2019?

Artificial intelligence (AI) refers to systems that display intelligent behaviour by analyzing their environment and taking actions - with some degree autonomy - to achieve specific goals. AI-based systems can be purely software-based or embedded in a device.

Select all that apply.

• 1: Lack knowledge of available technologies
• 2: No business needs identified
• 3: Cost of service or equipment
• 4: Employees lack the skills, training or experience
• 5: Security or privacy concerns
• 6: Incompatibility with existing equipment or software
• 7: Legal issues, barriers or concerns
• 8: Other

Data - Question identifier:46

Did this business obtain or collect information on its customers or clients in 2019?

Include if data is obtained or collected by a third party.

• 1: Yes
  From what sources did this business obtain or collect information on customers or clients?
  Select all that apply.
  1. Directly from customers or clients
  2. Data mining
  3. Contracted third party
  4. Loyalty or reward programs
  5. Other
• 2: No
• 3: Don't know

Data - Question identifier:47

Is any of the customer or client information stored electronically?

• 1: Yes
  In which of the following locations do the servers, on which the data are stored, reside?
  Select all that apply.
  1. In Canada
  2. Outside of Canada
  : OR
  3. Don't know
• 2: No
• 3: Don't know

Data - Question identifier:48

What methods did this business use to protect customer or client information collected or stored electronically in 2019?

Select all that apply.

• 1: Store data offline
• 2: Limit access
• 3: Encryption of data
• 4: Protection by third party
• 5: Other
• : OR
• 6: None

Big data analytics - Question identifier:49

In 2019, for which of the following reasons did this business use big data analytics?

Big data analytics is a set of techniques and tools used to process and interpret large volumes of data that are generated by the increasing digitisation of content, the greater monitoring of human activities and the spread of the Internet of Things (IoT). It can be used to infer relationships, establish dependencies, and perform predictions of outcomes and behaviours. Big data analytics also enable machine learning, a driver of AI.

Select all that apply.

• 1: Market analysis
• 2: Targeted marketing
• 3: Adjusting inventories
• 4: Performance measurement
• 5: Other
• : OR
• 6: None
• : OR
• 7: Don't know

Big data analytics - Question identifier:50

In 2019, for which of the following reasons did this business not use big data analytics?

Big data analytics is a set of techniques and tools used to process and interpret large volumes of data that are generated by the increasing digitisation of content, the greater monitoring of human activities and the spread of the Internet of Things (IoT). It can be used to infer relationships, establish dependencies, and perform predictions of outcomes and behaviours. Big data analytics also enable machine learning, a driver of AI.

Select all that apply.

• 1: Lack knowledge of available technologies
• 2: No business needs identified
• 3: Cost of service or equipment
• 4: Employees lack the skills, training or experience
• 5: Security or privacy concerns
• 6: Incompatibility with existing equipment or software
• 7: Legal issues, barriers or concerns
• 8: Other

Skills and employment - Question identifier:51

In 2019, which of the following Information and Communication Technologies services were performed by this business, whether by employees or a third party?

Information and Communication Technologies (ICTs) consist of the hardware, software, networks and media for the collection, storage, processing, transmission and presentation of information (e.g., voice, data, text, images), as well as related services.

Select all that apply.

• 1: Maintenance of ICT infrastructure
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 2: Service and support for software
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 3: Development or maintenance of e-business systems
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 4: Development or maintenance of web solutions
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 5: Security
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 6: Data analytics
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 7: Development of ICT architecture
  Which of the following parties provided these services?
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• 8: Other
  What other services were provided and which of the following parties provided these services?
  - Specify other services provided
  Select all that apply.
  o Company employee
  o Supplier of software or hardware
  o Contractors or consultants
  OR
  o Don't know
• : OR
• 9: Don't know
• : OR
• 10: Not applicable

Skills and employment - Question identifier:52

In 2019, did this business employ one or more Information and Communication Technologies specialists?

ICT specialists are employees for whom ICT-related activities are central to their job; for example, they may develop, operate or maintain ICT systems or applications.

Include both part-time and full-time employees.
Exclude ICT specialists working for other companies that are contracted to do this company's ICT-related work.

• 1: Yes
  What percentage of this business's total number of employees are ICT specialists?
  If precise figures are not available or the year is not yet complete, please provide your best estimate.
  o Percentage
• 2: No
• 3: Don't know

Skills and employment - Question identifier:53

What percentage of this business's Information and Communication Technologies specialists identify as the following genders?

Gender refers to current gender, which may be different from sex assigned at birth and may be different from what is indicated on legal documents.

Exclude ICT specialists working for other companies that are contracted to do this company's ICT-related work.

If precise figures are not available or the year is not yet complete, please provide your best estimate.

• a: Female
• b: Male
• c: Another gender

Skills and employment - Question identifier:54

In 2019, did this business provide training to develop or upgrade ICT-related skills of its ICT specialists?

• 1: Yes
• 2: No
• 3: Don't know

Skills and employment - Question identifier:55

In 2019, did this business provide training to develop or upgrade ICT-related skills of employees that are not ICT specialists, but that use ICTs during their day-to-day tasks?

• 1: Yes
• 2: No
• 3: Don't know
• 4: Not applicable

Skills and employment - Question identifier:56

In 2019, did this business have job vacancies for Information and Communication Technologies specialists?

Include both part-time and full-time positions.

• 1: Yes
• 2: No
• 3: Don't know

Skills and employment - Question identifier:57

In 2019, did this business attempt to recruit Information and Communication Technologies specialists?

Include:
- Both part-time and full-time positions
- Recruitment or hiring of ICT specialists for this business done by a third party.

• 1: Yes
  In 2019, did this business attempt to recruit ICT specialists from outside of Canada?
  1. Yes
  2. No
  3. Don't know
• 2: No
• 3: Don't know

Skills and employment - Question identifier:58

Did this business experience any of the following challenges in filling job vacancies for ICT specialists in 2019?

Include recruitment or hiring of ICT specialists for this business done by a third party.

Select all that apply.

• 1: Applicants lacking skills
• 2: Salary requests too high
• 3: Not enough time for effective recruitment
• 4: Lack of candidate interest in the position
• 5: Other
• : OR
• 6: None
• : OR
• 7: Don't know

Skills and employment - Question identifier:59

Did this business offer employees the option to telework in 2019?

Telework is a flexible working practice that allows employees to work outside the business's traditional work environment on a network enabled by digital technology.

Include both part-time and full-time employees.

• 1: Yes
  What percentage of this business's employees teleworked at some point in 2019, regardless of the number of hours worked? If precise figures are not available or the year is not yet complete, please provide your best estimate. Exclude overtime occasionally performed at home.
  o Percentage
• 2: No
• 3: Don't know

General information - Question identifier:60

What is this business's website address?

We may also visit this business's website to search for additional publicly available information using automated methods, being careful not to impede the functionality of the website.

• : Website address
  Example: www.example.gc.ca