Canadian Internet Use Survey (Individual), 2012

Current Use
Core content - Question identifier:CU - Q_1.

Did you use the Internet during the past 12 months for personal use?

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_2.

How many years have you used the Internet?

• 1: Less than 1 year
• 2: 1 to 2 years (1 to less than 2 years)
• 3: 2 to 5 years (2 to less than 5 years)
• 4: 5 to 10 years (5 to less than 10 years)
• 5: 10 or more years

Current Use
Core content - Question identifier:CU - Q_3.

How often do you use the Internet for personal use in a typical month?

• 1: At least once a day
• 2: At least once a week (but not every day)
• 3: At least once a month (but not every week)
• 4: Less than once a month

Current Use
Core content - Question identifier:CU - Q_4.

In a typical week, on average, how many hours do you spend on the Internet for personal use?

• 1: Less than 5 hours
• 2: 5 to 9 hours (5 to less than 10 hours)
• 3: 10 to19 hours (10 to less than 20 hours)
• 4: 20 to 29 hours (20 to less than 30 hours)
• 5: 30 to 39 hours (30 to less than 40 hours)
• 6: 40 or more hours

Current Use
Core content - Question identifier:CU - Q_5.

During the past 12 months, did you use the Internet for personal use from home?

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_6.

During the past 12 months, did you use the Internet for personal use from work?

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_7.

During the past 12 months, did you use the Internet for personal use as a student from school?

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_8.

During the past 12 months, did you use the Internet for personal use from a public library?

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_9.

During the past 12 months, did you use the Internet for personal use with a smart phone, tablet or other wireless handheld device? For example, a Blackberry or iPhone.

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_10.

During the past 12 months, did you use the Internet for personal use from any other locations (such as a friend's or relative's home or hotel)?

• 1: Yes
• 2: No

Current Use
Core content - Question identifier:CU - Q_11.

From what other locations did you use the Internet during the past 12 months?

• 1: Relative's home
• 2: Friend's or neighbour's home
• 3: Government office, department or kiosk (including Community Access Program site)
• 4: Wifi hotspot (including Internet or cyber café, or similar)
• 5: Voluntary organization
• 6: During travel (including hotel, airport, other office)
• 7: Other - Specify

Current Use
Core content - Question identifier:CU - Q_12.

What are the reasons you do not use the Internet?

• 1: Cost (service or equipment)
• 2: Limited access to a computer
• 3: No need / no interest / not useful / not enough time
• 4: Lack of skills or training / Internet or computer too difficult to use
• 5: Too much objectionable material on Internet
• 6: Confidentiality, security or privacy concerns
• 7: Fear of technology
• 8: Age reasons/Seniors
• 9: Disability
• 10: Used at work, no longer at work
• 11: Used at school, no longer at school
• 12: Other - Specify

Specific Use (SU)
Core content - Question identifier:SU - Q_1

During the past 12 months, have you used the Internet for e-mail?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_2.

During the past 12 months, have you used the Internet to use an instant messenger? For example, Windows Live Messenger, Yahoo Messenger.

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_3.

During the past 12 months, have you used the Internet to visit or interact with government websites?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_4.

During the past 12 months, have you used the Internet to search for medical or health-related information?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_5.

During the past 12 months, have you used the Internet for formal education, training or school work?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_6.

During the past 12 months, have you used the Internet for travel information or making travel arrangements?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_7.

During the past 12 months, have you used the Internet to search for employment?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_8.

During the past 12 months, have you used the Internet for electronic banking? For example, paying bills, viewing statements, transferring funds between accounts.

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_9.

During the past 12 months, have you used the Internet to research investments?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_10.

During the past 12 months, have you used the Internet to read or watch the news?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_11.

During the past 12 months, have you used the Internet to research community events?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_12.

During the past 12 months, have you used the Internet to window shop or browse for information on goods or services?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_13.

During the past 12 months, have you used the Internet to sell goods or services? For example, through auction sites.

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_14.

During the past 12 months, have you used the Internet to use social networking sites? For example, Facebook, Twitter.

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_15.

During the past 12 months, have you used the Internet to contribute content or participate in discussion groups? For example, blogging, message boards, posting images or videos.

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_16.

During the past 12 months, have you used the Internet to play online games?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_17.

During the past 12 months, have you used the Internet to obtain or save music (free or paid downloads)?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_18.

During the past 12 months, have you used the Internet to obtain or save software (free or paid downloads)?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_19.

During the past 12 months, have you used the Internet to listen to the radio online?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_20.

During the past 12 months, have you used the Internet to download or watch TV online?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_21.

During the past 12 months, have you used the Internet to download or watch movies or video clips online?

• 1: Yes
• 2: No

Specific Use (SU)
Core content - Question identifier:SU - Q_22.

During the past 12 months, have you used the Internet to make telephone or video calls online? For example, Skype,

• 1: Yes
• 2: No

E-Commerce (EC) Core content - Question identifier:EC - Q_1.

During the past 12 months, did you order any goods or services over the Internet?

• 1: Yes
• 2: No

E-Commerce (EC) Core content - Question identifier:EC - Q_2.

During the past 12 months, which of the following types of goods or services did you order?

• 1: Software (for example, video games, PC applications)
• 2: Music (for example, CDs, MP3)
• 3: Books, magazines, online newspapers
• 4: Videos or DVDs
• 5: Memberships or registration fees (for example, health clubs, tuition, online television subscriptions)
• 6: Gift certificates or gift cards
• 7: Tickets for entertainment events (for example, concerts, movies, sports)
• 8: None of the above

E-Commerce (EC) Core content - Question identifier:EC - Q_3.

Were any of these products delivered directly to your computer over the Internet rather than physically delivered to your home?

• 1: Yes
• 2: No

E-Commerce (EC) Core content - Question identifier:EC - Q_4.

During the past 12 months, did you order:

• 1: computer hardware?
• 2: food or beverages? For example, specialty foods or wine, pizza delivery.
• 3: prescription drugs or products? For example, glasses.
• 4: other health or beauty products? For example, vitamins, cosmetics.
• 5: clothing, jewellery or accessories?
• 6: house wares? For example, large appliances, furniture.
• 7: consumer electronics? For example, cameras, stereos, TVs, DVD players.
• 8: travel arrangements? For example, hotel reservations, travel tickets, rental cars.
• 9: sports equipment?
• 10: toys and games?
• 11: home improvement or gardening supplies (including tools)?
• 12: photographic services?
• 13: automotive products?
• 14: flowers?
• 15: other goods or services? - Specify
• 16: No other goods or services

E-Commerce (EC) Core content - Question identifier:EC - Q_5.

Did you order goods and services from:

• 1: vendors in Canada?
• 2: vendors in the United States?
• 3: vendors in other countries?

E-Commerce (EC) Core content - Question identifier:EC - Q_6.

During the past 12 months, how many separate orders did you place over the Internet?

• 1: MIN: 1
• 2: MAX: 995

E-Commerce (EC) Core content - Question identifier:EC - Q_7.

Would you estimate the number of orders you placed on the Internet was:

• 1: 1 or 2 orders?
• 2: 3 to 10 orders?
• 3: 11 to 20 orders?
• 4: more than 20 orders?

E-Commerce (EC) Core content - Question identifier:EC - Q_8.

During the past 12 months, what was the estimated total cost, in Canadian dollars, of the goods and services you ordered over the Internet?

• 1: MIN: 0
• 2: MAX: 999,995

E-Commerce (EC) Core content - Question identifier:EC - Q_9.

Would you estimate the total cost of goods and services you ordered over the Internet was:

• 1: less than $200?
• 2: $200 to $499?
• 3: $500 to $999?
• 4: $1000 to $4999?
• 5: $5000 or more?

E-Commerce (EC) Core content - Question identifier:EC - Q_10.

During the past 12 months, how did you pay for these goods or services ordered over the Internet?

• 1: A credit card online
• 2: Debit card or electronic bank transfer online
• 3: Online payment service such as Paypal or Google Checkout
• 4: Prepaid gift card or online voucher
• 5: Points from rewards or redemption programs (for example, Air Miles)
• 6: Payment not made on the Internet (for example, telephone, mail, COD)

E-Commerce (EC) Core content - Question identifier:EC - Q_11.

What was the main reason for not ordering any goods or services online during the last 12 months?

• 1: No interest
• 2: Prefer to shop in person
• 3: Security concerns (about giving credit card details)
• 4: Privacy concerns (about providing personal information)
• 5: Delivery concerns (shipping costs or concerns about returning goods)
• 6: Availability (products not always available to a Canadian address)
• 7: Do not have a credit card for online transactions
• 8: Speed of Internet connection is too slow
• 9: Other

Privacy and security (PS)
Core content - Question identifier:PS - Q_1.

How concerned are you about conducting banking transactions over the Internet?

• 1: Not at all concerned
• 2: Concerned
• 3: Very concerned

Privacy and security (PS)
Core content - Question identifier:PS - Q_2.

How concerned are you about using your credit card over the Internet?

• 1: Not at all concerned
• 2: Concerned
• 3: Very concerned
• 4: I do not have a credit card

Privacy and security (PS)
Core content - Question identifier:PS - Q_3.

Do you currently use any security software to protect your computer or other devices you use to access the Internet?

• 1: from home?
• 2: from work?
• 3: as a student from school?
• 4: from a public library?
• 5: with a smart phone, tablet or other wireless handheld device? For example, a Blackberry or iPhone.
• 6: from any other locations (such as a friend's or relative's home or hotel)?

Privacy and security (PS)
Core content - Question identifier:PS - Q_4.

Do you currently use any free versions of Internet security software?

• 1: Yes
• 2: No

Privacy and security (PS)
Core content - Question identifier:PS - Q_5.

How often do you back up files electronically (for example, documents, spreadsheets or pictures)?

• 1: Always or almost always
• 2: Occasionally
• 3: Never

Privacy and security (PS)
Core content - Question identifier:PS - Q_6.

How frequently do you delete your browser history?

• 1: After each use
• 2: Occasionally
• 3: Never

Privacy and security (PS)
Core content - Question identifier:PS - Q_7.

Have you ever received emails requesting personal financial information (such as bank account numbers or passwords) from a fraudulent source?

• 1: Yes
• 2: No

Privacy and security (PS)
Core content - Question identifier:PS - Q_8.

Have you ever experienced misuse of personal information on the Internet (for example, misuse of pictures, videos or personal data uploaded on public websites)?

• 1: Yes
• 2: No

Privacy and security (PS)
Core content - Question identifier:PS - Q_9.

Have you ever had a computer virus?

• 1: Yes
• 2: No

Privacy and security (PS)
Core content - Question identifier:PS - Q_10.

Did the virus (or viruses) result in the loss of information or damage to software?

• 1: Yes
• 2: No